Frexic Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Frexic mobile application and website (collectively, the "Platform"), owned and operated by Xenorbit Innovations Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Thane, Maharashtra, India. For the purpose of these Terms, "We", "Us", "Our" or "Frexic" refers to Xenorbit Innovations Private Limited, and "You", "Your" or "User" refers to the person accessing or using the Platform. By accessing, browsing, or using the Platform, creating an account, or placing an order, You accept and agree to be bound by these Terms, along with our Privacy Policy (available on the Platform). These documents together constitute a legally binding agreement between You and Frexic. If You do not agree to these Terms, You must immediately discontinue use of the Platform and uninstall the mobile application. We reserve the right to modify, amend, or update these Terms at any time. Material changes will be communicated via email, in-app notification, or prominent notice on the Platform at least 7 days before taking effect. Your continued use of the Platform after such notification constitutes acceptance of the modified Terms. This is a electronic record generated by a computer system and does not require any physical or digital signatures in accordance with the Information Technology Act, 2000.

Frexic operates as an online marketplace platform that offers fresh fruits, vegetables, and related farm products ("Products"). • We provide products, technology platform, logistics coordination, and customer support What We Offer: • Fresh fruits and vegetables • Seasonal and exotic produce • Organic and conventional options What We Don't Do: • We cannot control weather-dependent availability • We do not provide agricultural or dietary advice Geographic Availability: The service is available in select cities and areas within India. Coverage may expand or contract without notice based on operational requirements. You can check service availability by entering your delivery address on the Platform before placing an order. Frexic reserves the right to: • Refuse or discontinue service in any area • Add or remove product categories • Modify service features or delivery options • Suspend operations during force majeure events

Age Requirement: You must be at least 18 years of age to use the Platform and purchase Products. By using the Platform, You represent and warrant that: • You are 18 years or older • You have legal capacity to enter into a binding contract under the Indian Contract Act, 1872 • You are not an undischarged insolvent • You have not been previously suspended or banned from the Platform If You are under 18 years, You may only use the Platform under the direct supervision of a parent or legal guardian who has accepted these Terms on Your behalf. Account Creation: To use the Platform's services, You must register and create an account by providing: • Complete name • Valid mobile number • Delivery address(es) • Any other information as required Account Responsibilities: You agree to: • Provide accurate, current, and complete information • Update information promptly if it changes • Maintain the confidentiality of your account credentials • Not share your account with others • Not create multiple accounts • Immediately notify us of any unauthorized access We reserve the right to: • Verify Your identity and information • Request additional documentation for verification • Suspend or terminate accounts with incomplete/false information • Refuse service to anyone at our sole discretion • Disable accounts that violate these Terms Account Security: • You are solely responsible for all activities under Your account • We are not liable for losses due to unauthorized account access • You must use strong passwords and keep them confidential • Never share OTPs or passwords with anyone, including those claiming to be Frexic representatives Account Termination: • We may suspend/terminate Your account for Terms violations • Outstanding orders will be fulfilled unless mutually cancelled • Upon termination, You lose access to order history and saved data

Product Listings: Important Disclaimers: • Product images are for illustration purposes only • Actual products may vary in size, color, shape, and appearance • Natural variations in fresh produce are normal and expected • Weights are approximate and may vary by ±10% • Nutritional information is indicative and may vary by batch • Seasonal availability affects product selection Product Quality Standards: • All products comply with FSSAI (Food Safety and Standards Authority of India) regulations • Organic products carry valid certifications • Products are sourced from verified suppliers • Fresh produce is hand-selected before packing Accuracy of Information: While we make reasonable efforts to ensure accuracy, we do NOT warrant that: • Product descriptions are complete or error-free • Images exactly represent the actual product • Nutritional values are precise for each unit • All products displayed are in stock Product Availability: • Products are subject to availability and seasonal variations • We reserve the right to limit quantities per order • Out-of-stock items may be substituted or refunded • Seasonal items may be unavailable during off-season Placing Orders: When You place an order: 1. You make an offer to purchase at the displayed price 2. We review and accepts/rejects the order 3. You receive confirmation via SMS/email upon acceptance 4. Order acceptance doesn't guarantee delivery until dispatch We may refuse or cancel orders if: • Product becomes unavailable • Pricing errors are detected • Suspected fraudulent activity • Delivery address is outside service area • Previous payment disputes exist Product Substitutions: If an ordered item is unavailable: • Price adjustments will be made for value differences

Pricing: • All prices are in Indian Rupees (INR) • Prices include applicable GST and taxes • Prices displayed at checkout are final (subject to availability) • We reserve the right to correct pricing errors even after order placement Price Variations: Prices may change due to: • Seasonal availability and demand • Market fluctuations • Quality grade differences • Promotional offers expiry Additional Charges: Your total bill may include: • Product cost • Delivery charges (varies by distance and order value) • Small order fee (if order value is below minimum threshold) • Packaging charges (for carry bags, containers) • Surge pricing during peak hours/demand • Rain fee or weather-related charges • Late-night delivery fee (if applicable) • GST and other applicable taxes All charges will be clearly displayed before order confirmation. Payment Methods Accepted: • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.) • Credit/Debit Cards (Visa, Mastercard, RuPay, Amex) • Net Banking • Digital Wallets (Paytm, Amazon Pay, Mobikwik, etc.) Payment Processing: • Prepaid orders are charged immediately upon order placement • Payment processing is handled through secure, PCI-DSS compliant gateways • We do not store complete card details • Failed payments result in automatic order cancellation Payment Authorization: By providing payment information, You represent and warrant that: • You are legally authorized to use the payment method • You have sufficient funds/credit for the transaction • The information provided is accurate and current • The payment does not violate any applicable laws or terms Payment Failures: Orders may fail or be cancelled if: • Insufficient funds in account • Card expired or declined • Technical issues with payment gateway • Bank's fraud prevention measures triggered • Incorrect payment details provided We are not responsible for: • Payment gateway downtime or errors • Bank processing delays • Declined transactions due to bank policies • Any fees charged by Your bank or payment provider Title Transfer: Title and risk of Products transfer to You only after: • Successful payment (for prepaid orders), OR • Delivery and payment acceptance (for COD orders)

Delivery Timeframes: • Standard Delivery: Next Day • Actual delivery time may vary due to unforeseen circumstances Factors Affecting Delivery Time: • Traffic conditions and route congestion • Weather conditions (rain, fog, etc.) • Delivery partner availability • High demand periods and peak hours • Force majeure events • Incorrect or incomplete delivery address • Accessibility of delivery location Delivery Process: 1. Order confirmation sent via SMS/email after payment 2. Order packed and quality-checked 3. Assigned to delivery partner 4. Delivery partner may call 15-30 minutes before arrival 5. Products delivered to specified address 6. Delivery receipt provided Delivery Address: • Must provide complete, accurate delivery address • Include landmark, floor/apartment number, gate code if applicable • Delivery to residential and commercial addresses only • No deliveries to P.O. boxes or public places • You are responsible for address accuracy Delivery Attempts: • We make reasonable attempts to complete delivery • If no one is available to receive: - Prepaid orders: Products may be left at doorstep at Your risk • Refused deliveries are treated as completed (no refund) Unattended Delivery: If You request unattended delivery (leave at doorstep): • You waive all liability for theft, damage, or spoilage • You accept risk of temperature-sensitive items • You agree that delivery is considered complete • No refunds or replacements for issues arising from unattended delivery Delivery Partner Conduct: You agree to: • Treat delivery partners with respect and courtesy • Not discriminate based on any protected characteristic • Not harass, abuse, or threaten delivery personnel • Cooperate in a timely manner during delivery Violation of these standards may result in account suspension. Delivery Zones: • Service available in select areas only • Serviceable pincodes displayed during checkout • We may expand or reduce delivery zones without notice • Remote areas may have longer delivery times or higher charges Perishables: • Customer must refrigerate products immediately upon delivery • We are not liable for spoilage after delivery due to improper storage

Order Cancellation by Customer: • Free cancellation on same day, cannot cancel post that • Cancel via app • Refunds processed automatically for prepaid orders Order Cancellation by Frexic We may cancel Your order due to: • Product unavailability or out of stock • Pricing or information errors • Suspected fraudulent activity • Payment authorization failure • Delivery address outside service area • Force majeure events or operational emergencies • Quality concerns with available stock In such cases, full refund issued for prepaid orders. Returns and Replacements: We accept returns/replacements ONLY for: • Wrong items delivered (different from what You ordered) • Damaged or rotten products at time of delivery • Spoiled or contaminated items • Products not meeting our quality standards • Items with quality issues not visible in packaging Return Conditions - You MUST: • Inspect products immediately upon delivery • Report issues within 24 hours of delivery • Provide clear photos showing the issue • Keep products in original packaging where applicable • Products should be sealed/unused where applicable Return Process: 1. Contact customer support within 24 hours 2. Provide photos and order details 3. Our team verifies the claim within 48 hours 4. If approved, pickup arranged at no cost 5. Replacement or refund processed NON-RETURNABLE Products: • Items consumed or used by customer • Damage due to customer mishandling or improper storage • Natural variations in size, color, shape, or taste • Products damaged after 24 hours of delivery • Claims without photographic evidence • Products purchased on final sale/clearance Refund Policy: Refund Mode: • Prepaid orders: Original payment method (5-7 business days) • Partial refunds for partial returns Refund Amount: • Full product cost for eligible returns • Delivery charges refunded (based on pro-rata basis) • Packaging charges non-refundable • Any applicable bank charges deducted Refund Timeline: • Verification: 24-48 hours • Refund initiation: Within 7 business days of verification • Credit to account: 5-7 business days (bank dependent) • Wallet credit: Immediate after approval Natural Variations Not Covered: The following are NOT defects and not eligible for return: • Minor size variations in fruits/vegetables • Natural color differences in produce • Shape irregularities in natural products • Slight taste variations (natural sweetness/acidity) • Cosmetic blemishes that don't affect quality • Seeds in seedless varieties (occasional) • Ripeness levels (unless severely overripe/underripe) Quality Guarantee: Despite natural variations, we guarantee: • Products are fresh at time of delivery • No rot, mold, or spoilage at delivery • No contamination or foreign objects • Reasonable shelf life remaining • Products meet food safety standards

Our Quality Promise: We are committed to delivering fresh, high-quality produce that meets food safety standards and customer expectations. Freshness Standards: • All perishable items guaranteed fresh at time of delivery • Products hand-picked and quality-checked before packing • Reasonable shelf life remaining on all items • Hygiene protocols followed during handling and packing Food Safety Compliance: • All products comply with FSSAI regulations • Products sourced from verified, reputable suppliers • Regular quality audits of supplier facilities • Proper cold storage and transportation maintained • Staff trained in food safety and hygiene Quality Checks: Before dispatch, products are checked for: • Visual appearance and freshness • No signs of damage, rot, or spoilage • Appropriate ripeness level • Cleanliness and hygiene • Correct weight and quantity • Proper packaging and labeling Organic Products: • Certified organic products carry valid certification • Certification details available on product page • We verify organic claims with documentation • Third-party certified by recognized bodies Quality Complaints: If You are not satisfied with product quality: • Contact us within 24 hours of delivery • Provide clear photos showing the issue • Describe the problem in detail • Keep product in original packaging • Our team investigates within 48 hours • Valid complaints resolved via replacement/refund What We Cannot Guarantee: • Exact size, weight, color of individual items • Specific ripeness level (unless specified) • Taste preferences (natural variations occur) • Shelf life beyond manufacturer's recommendation • Quality after improper storage by customer Customer Responsibilities: You must: • Inspect products immediately upon delivery • Store perishables properly (refrigerate as needed) • Consume within recommended shelf life • Follow storage instructions on packaging • Report quality issues within 24 hours • Provide photos for quality claims We Are NOT Liable For: • Spoilage due to improper storage by customer • Quality deterioration after 24 hours of delivery • Issues not reported within 24-hour window • Damage caused by customer mishandling • Natural ripening process after delivery • Preference-based complaints (taste, ripeness)

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to: Fraudulent Activities: • Provide false, inaccurate, or misleading information • Use stolen credit cards or unauthorized payment methods • Create fake accounts or use someone else's account • Place orders with no intention to complete payment • Abuse refund or return policies • Engage in any form of payment fraud Account Misuse: • Share Your account credentials with others • Create multiple accounts for the same person • Use automated systems, bots, or scripts to access the Platform • Attempt to gain unauthorized access to systems or accounts • Impersonate another person or entity • Sell, transfer, or assign Your account to others Platform Interference: • Interfere with or disrupt the Platform or servers • Upload viruses, malware, or malicious code • Attempt to decipher, decompile, reverse engineer the Platform • Use data mining, robots, or similar data gathering tools • Bypass security measures or authentication systems • Overload or spam the Platform's infrastructure Content Violations: You shall NOT upload, post, or share any content that: • Belongs to another person without authorization • Is defamatory, obscene, pornographic, or offensive • Infringes intellectual property rights • Violates any law or regulation • Threatens national security or public order • Encourages illegal activities • Contains false or misleading information • Harasses, abuses, or harms others Delivery Partner Conduct: • Harassment, abuse, or disrespectful behavior toward delivery staff • Discrimination based on race, religion, caste, gender, etc. • Refusal to accept delivery based on delivery partner's identity • Physical threats or violence toward delivery personnel • Inappropriate comments or behavior Commercial Misuse: • Resell products purchased from the Platform • Use the Platform for commercial purposes without authorization • Copy or reproduce product information for commercial use • Use our trademarks, logos, or brand without permission Review Abuse: • Post fake, false, or fraudulent reviews • Review products You haven't purchased • Accept compensation for reviews without disclosure • Post reviews on behalf of others • Include offensive or inappropriate content in reviews Consequences of Violations: We reserve the right to: • Immediately suspend or terminate Your account • Cancel pending and future orders • Report illegal activities to law enforcement • Pursue legal action for damages • Ban Your device, phone number, or payment method • Refuse future service permanently You will be liable for: • Any losses incurred due to Your violations • Legal fees and costs of enforcement • Damages to Frexic's reputation or business • Any fraudulent transactions on Your account

Your privacy is important to us. The collection, use, storage, and protection of your personal information is governed by our Privacy Policy. By using the Platform, you acknowledge and agree to the terms of our Privacy Policy, which is incorporated into these Terms by reference. Key Privacy Principles: • We collect only necessary information to provide our services • Your data is protected with industry-standard security measures • We do not sell your personal information to third parties • You have rights to access, correct, and delete your data • We comply with applicable data protection laws in India What Information We Collect: • Personal details for account creation and orders • Payment information (processed securely through PCI-DSS compliant gateways) • Order history and preferences • Device and usage information • Location data (with your permission) • Communications with our support team Your Privacy Rights: • Access your personal data • Correct inaccurate information • Request deletion of your data • Opt-out of marketing communications • Withdraw consent for data processing Data Security: • SSL/TLS encryption for all data transmission • Secure payment processing - we do NOT store complete card details • Regular security audits and monitoring • Employee training on data protection • Access controls and authentication Consent to Communications: By using the Platform, you consent to receive: • Transactional communications (order updates, receipts, alerts) • Promotional offers and marketing (you can opt-out anytime) • Service announcements and policy updates • Customer support responses You can opt-out of promotional communications but cannot opt-out of essential transactional messages. Third-Party Sharing: We share your information only as necessary with: • Delivery partners (for delivery coordination) • Payment processors (for secure transactions) • Service providers (cloud hosting, analytics, customer support) • Law enforcement (when legally required) For complete details on how we collect, use, protect, and share your information, please read our comprehensive Privacy Policy available on the Platform.

Ownership: All content and materials on the Platform, including but not limited to: • Text, graphics, logos, images, and photographs • Software, code, and technology • User interface and design elements • Trademarks, service marks, and trade dress • Product descriptions and information • Video, audio, and multimedia content are owned by Frexic or licensed to us and are protected by Indian and international intellectual property laws. Your Limited License: We grant You a limited, non-exclusive, non-transferable, revocable license to: • Access and use the Platform for personal, non-commercial purposes • Download and use the mobile application on Your personal device • View and order products for personal consumption You May NOT: • Copy, modify, or create derivative works from Platform content • Distribute, sell, rent, or sublicense any Platform materials • Reverse engineer, decompile, or disassemble our software • Remove any copyright or proprietary notices • Use our trademarks, logos, or brand elements without written permission • Frame or mirror any part of the Platform • Use automated tools to extract or scrape content Trademarks: "Frexic" and related marks, logos, and slogans are trademarks of Xenorbit Innovations Private Limited. Unauthorized use is strictly prohibited and may result in legal action. User-Generated Content: By submitting reviews, photos, ratings, or other content ("User Content"), You: • Grant us a worldwide, royalty-free, perpetual license to use, display, and distribute Your content • Represent that You own or have rights to the content submitted • Agree that we may edit, remove, or refuse to publish Your content • Waive any moral rights in the content Product Information: • Product brand names and logos belong to respective owners • Use of brand names is for identification purposes only Third-Party Content: • The Platform may contain links to third-party websites • Third-party trademarks and content belong to their respective owners • We do not endorse or assume responsibility for third-party content Copyright Infringement: If You believe Your copyright has been infringed, contact us at legal@frexic.com with: • Identification of the copyrighted work • Location of the infringing material • Your contact information • A statement of good faith belief • Authorization to act on copyright owner's behalf

Service "As Is": THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING: • Merchantability or fitness for a particular purpose • Non-infringement of third-party rights • Accuracy, reliability, or completeness of content • Uninterrupted, timely, secure, or error-free service • Results from using the Platform Product Disclaimers: • Fresh produce has natural variations in appearance, size, taste, and quality • We do not guarantee specific ripeness levels • Nutritional content may vary from displayed information • Products may contain allergens even if not listed • We are not responsible for dietary suitability • Shelf life depends on storage conditions • We do not provide medical, nutritional, or dietary advice Third-Party Services: • Delivery partners are independent contractors • Payment gateways are third-party services • We are not responsible for third-party errors or failures • Third-party terms and conditions apply Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREXIC SHALL NOT BE LIABLE FOR: • Indirect, incidental, special, consequential, or punitive damages • Loss of profits, revenue, data, or business opportunities • Personal injury or property damage (except due to our negligence) • Food-borne illness or allergic reactions • Damages from service interruptions or errors • Unauthorized access to Your account • Delivery delays or failures • Product unavailability or quality issues Maximum Liability: Our total liability for any claims shall not exceed the LESSER of: • Amount paid by You for the specific order in question, OR • ₹5,000 (Five Thousand Rupees) Exceptions: Nothing in these Terms limits our liability for: • Death or personal injury caused by our negligence • Fraud or fraudulent misrepresentation • Any liability that cannot be excluded by law Your Responsibilities: • Verify Product suitability for Your dietary needs • Check products immediately upon delivery • Store products properly after delivery • Report quality issues within 24 hours • Follow food safety guidelines • Use the Platform at Your own risk Indemnification: You agree to indemnify and hold harmless Frexic, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: • Your violation of these Terms • Your violation of any laws or regulations • Your violation of any third-party rights • Misuse of the Platform or Products • Fraudulent or unauthorized transactions • Your negligent or wrongful conduct

Frexic won't be liable for failure to perform obligations due to events beyond reasonable control, including: Natural Disasters: • Earthquakes, floods, cyclones, storms • Drought affecting crop availability • Extreme weather conditions • Pandemics, epidemics, or health emergencies Governmental Actions: • Government orders, regulations, or restrictions • Lockdowns or curfews • Import/export restrictions • Changes in law or policy • Emergency declarations Infrastructure Failures: • Power outages or electricity failures • Internet or network disruptions • Transportation strikes or blockades • Road closures or traffic restrictions • Fuel shortages Agricultural Factors: • Crop failures or poor harvests • Pest infestations or diseases affecting crops • Unseasonable weather affecting supply • Market disruptions in agricultural trade Security Issues: • Wars, terrorism, or civil unrest • Riots or public disturbances • Labor strikes or disputes • Cyber attacks on systems During Force Majeure Events: • We will notify You promptly of delays or disruptions • Service may be temporarily suspended • Delivery timelines may be extended • Some products may become unavailable • We will make reasonable efforts to minimize impact Your Rights During Force Majeure: • Full refund for unfulfilled prepaid orders • Cancel pending orders without penalty • Updates on service restoration timeline • Alternative product suggestions where possible If force majeure continues beyond 30 days: • Either party may terminate affected orders • Refunds processed for cancelled orders • No liability for non-performance during the event

Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Jurisdiction: All disputes arising from these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India. You hereby irrevocably consent to such jurisdiction and waive any objection to venue in Mumbai courts. Dispute Resolution Process: Before initiating legal proceedings, we encourage the following escalation: Step 1: Customer Support (0-3 days) • Contact customer support via app, email, or phone • Describe Your concern in detail • Provide relevant order information • We respond within 24 hours Step 2: Escalation (4-10 days) • If unresolved, escalate to our Grievance Officer • Email: grievance@frexic.com • Provide all prior communication details • We investigate and respond within 7 days Step 3: Amicable Settlement (11-21 days) • Both parties attempt good-faith negotiation • Discussion of mutually acceptable resolution • Documentation of agreed terms Step 4: Mediation (22-45 days) • If still unresolved, parties agree to mediation • Mediator mutually selected or court-appointed • Mediation costs shared equally • Conducted in Mumbai, Maharashtra Step 5: Arbitration (46+ days) • Disputes not resolved through mediation may proceed to arbitration • Governed by Arbitration and Conciliation Act, 1996 • Single arbitrator mutually appointed • If parties cannot agree, arbitrator appointed per Act • Seat of arbitration: Mumbai, Maharashtra • Language: English • Decision is final and binding on both parties Legal Proceedings: • Only after exhausting above process • Subject to exclusive jurisdiction of Mumbai courts • Prevailing party may recover reasonable legal costs Consumer Rights: Nothing in these Terms affects Your statutory rights as a consumer under Indian law, including but not limited to: • Consumer Protection Act, 2019 • Information Technology Act, 2000 • Food Safety and Standards Act, 2006 • Any other applicable consumer protection laws Class Actions Waiver: You agree that disputes will be resolved individually, not as part of any class, consolidated, or representative action. Survival: Dispute resolution, governing law, and jurisdiction provisions survive termination of these Terms.

Submitting Reviews: You may submit reviews, ratings, photos, and feedback about products and services. By doing so, You agree that: Honesty and Authenticity: • Reviews are based on Your genuine experience • You have actually purchased and used the product • You will not post false, misleading, or fraudulent reviews • You will not review products You haven't received • You will not accept compensation for reviews (unless disclosed) Content Guidelines: Your reviews must not contain: • Offensive, abusive, or profane language • Personal attacks or harassment • Discriminatory or hateful content • Spam or promotional material • Personal information of others (addresses, phone numbers, etc.) • Content that violates intellectual property rights • Irrelevant or off-topic content Product Feedback: Reviews should focus on: • Product quality and freshness • Taste and flavor • Packaging and presentation • Value for money • Comparison with product description Our Rights: We reserve the right to: • Moderate, edit, or remove reviews at our discretion • Remove reviews violating our guidelines • Verify purchases before publishing reviews • Request additional information or clarification • Take action against users posting fake reviews • Refuse to publish any review We will remove reviews that: • Violate our content guidelines • Are proven to be fake or fraudulent • Contain personal information • Are defamatory or libelous • Violate any laws or regulations • Are unrelated to the product License to Use Reviews: By submitting a review, You grant Frexic: • A perpetual, worldwide, royalty-free license • Right to use, display, reproduce, and distribute Your review • Right to use in marketing and promotional materials • Right to modify formatting (not meaning) • Right to translate into other languages Incentivized Reviews: • We may request reviews from verified buyers • Any incentives provided will be clearly disclosed • Reviews must remain honest and unbiased • Fake positive reviews prohibited even if incentivized Photo Guidelines: When submitting photos: • Photos must be of the actual product received • No copyrighted images from internet • No inappropriate or offensive imagery • Product should be clearly visible • Photos may be edited for size/format Review Verification: • Only verified buyers can review products • We may mark reviews as "Verified Purchase" • This helps other customers trust reviews • Non-verified reviews may be flagged Disputes About Reviews: If You believe a review is: • Fake or fraudulent • Violates our guidelines • Defamatory or harmful Contact us at reviews@frexic.com with details and evidence.

Promotional Offers: We may periodically offer discounts, coupons, promotional codes, and special deals. These are subject to: Offer Terms: • Specific terms and conditions for each promotion • Validity period and expiration dates • Minimum order value requirements • Maximum discount or cashback limits • Product or category restrictions • User eligibility criteria (new users, specific cities, etc.) • One-time use per user (unless specified otherwise) • Cannot be combined with other offers (unless explicitly stated) • Non-transferable and non-exchangeable for cash Code Usage: • Promotional codes are case-sensitive • Enter code before order confirmation • Discount applied automatically if valid • Invalid/expired codes will be rejected • Cannot be applied after order placement We Reserve the Right To: • Modify or cancel promotions at any time • Refuse or cancel orders using invalid codes • Limit promotion usage to prevent abuse • Extend or shorten promotional periods • Change discount amounts or terms • Verify user eligibility for targeted promotions Abuse Prevention: Promotional abuse includes: • Creating multiple accounts to use same offer • Using invalid or stolen promotional codes • Sharing codes meant for specific users • Manipulating the system to apply multiple codes • Cancelling and reordering to reuse codes Consequences of abuse: • Promotional benefits may be revoked • Orders may be cancelled • Account may be suspended or terminated • Legal action for fraudulent activity Loyalty Program: We may offer a loyalty program where You earn points/rewards: Earning Points: • Points earned per rupee spent (as specified) • Bonus points for specific products or events • Birthday or anniversary bonuses • Referral rewards • Review and rating rewards Redeeming Points: • Minimum points required for redemption • Points converted to discount or wallet credit • Redemption limits per transaction • Points cannot be transferred or sold Points Validity: • Points may expire after a specified period • We will notify before expiration • Expired points cannot be reinstated • Account closure results in points forfeiture Program Modifications: • We may modify program terms with notice • Points value may change • Earning rates may be adjusted • Program may be discontinued Referral Program: Refer friends and both receive benefits: Referral Terms: • Share Your unique referral code/link • Friend must be a new user • Rewards credited after first successful order • Minimum order value may apply • Maximum referrals may be limited per user Fraudulent Referrals: • Creating fake accounts prohibited • Self-referrals not allowed • Rewards will be forfeited for fraud • Account termination for repeat violations Gift Cards and Vouchers: • Issued in various denominations • Validity period mentioned on card • Can be used for eligible products only • Cannot be redeemed for cash • No refunds for unused balances • Lost or stolen cards not replaced • Subject to separate terms and conditions Seasonal Promotions: • Festival and holiday special offers • Flash sales with limited inventory • Early bird discounts • Bulk purchase offers • Category-specific deals All promotions are subject to availability and may be withdrawn without notice.

Consent to Communications: By using the Platform, You expressly consent to receive communications from Frexic through: • SMS/Text messages • Email • Push notifications • WhatsApp messages • In-app messages • Phone calls (voice/VOIP) Types of Communications: Transactional (Cannot Opt-Out): • Order confirmations • Delivery status updates • Payment confirmations and receipts • Account security alerts • Password reset and OTP messages • Return and refund status • Important service announcements • Terms and policy updates Promotional (Can Opt-Out): • Special offers and discounts • New product launches • Seasonal promotions • Loyalty program updates • Personalized recommendations • Newsletter and content • Survey and feedback requests Opting Out: You can manage communication preferences: • In-app settings menu • Unsubscribe links in emails • Reply STOP to SMS messages • Contact customer support • WhatsApp opt-out through chat Please note: • Opt-out requests processed within 48 hours • You cannot opt-out of transactional messages • Opting out may affect service experience • You may still receive critical account alerts DND Registry: By registering, You authorize us to contact You via phone/SMS even if Your number is registered on the National Do Not Disturb (DND) registry, for: • Transactional communications • Service-related updates • Order-specific information Monitoring and Recording: You consent to: • Monitoring and recording of calls for: - Quality assurance - Training purposes - Dispute resolution - Legal compliance • Analysis of communication patterns • Use of recordings in investigations Response Times: • Customer support: Within 24 hours • Grievances: Within 48 hours (acknowledged), 7 days (resolved) • Emergency issues: Immediate priority handling • Feedback: Within 3-5 business days Your Communication Obligations: When contacting us, You agree to: • Provide accurate information • Be respectful and courteous • Not use abusive or threatening language • Not spam or harass customer support • Provide relevant order/account details Language: • Primary communication language: English and Hindi • Regional language support where available • Translation services may be used • Original English version prevails in disputes

Termination by You: You may terminate Your account at any time by: • Contacting customer support • Sending written request to support@frexic.com Upon termination by You: • Outstanding orders will be fulfilled or refunded • Active subscriptions will be cancelled • Wallet balance may be refunded (subject to verification) • Account data deleted within 30 days • You lose access to order history and preferences • Loyalty points and rewards forfeited • Promotional credits/coupons forfeited Suspension by Frexic: We may temporarily suspend Your account if: • Payment disputes or chargebacks • Suspected fraudulent activity • Under investigation for Terms violations • Multiple quality complaints under review • Unusual account activity detected • Pending verification of information During suspension: • Cannot place new orders • Existing orders may be fulfilled • Account access restricted • Investigation period: up to 15 days • May request additional information • Suspension lifted after verification Termination by Frexic: We reserve the right to permanently terminate Your account if: • Violation of these Terms • Fraudulent activity or payment fraud • Abusive behavior toward staff/delivery partners • Multiple instances of delivery refusal • Excessive returns or refund abuse • Providing false information • Engaging in prohibited activities • Legal requirements or court orders • Repeated suspension offenses Consequences of Termination: • Immediate loss of account access • Pending orders may be cancelled • Refunds processed for prepaid orders • Wallet balance forfeited (if fraud detected) • Ban may extend to: - Email address - Phone number - Device ID - Payment methods - Delivery addresses • No compensation for lost benefits • May pursue legal action for damages Post-Termination Obligations: • Outstanding payments still due • You remain liable for activities before termination • Must not create new accounts • Must not circumvent the ban • Confidentiality obligations survive Reactivation: • Voluntary deletion: May create new account after 30 days • Suspended accounts: Restored after issue resolution • Terminated accounts: Generally permanent • May appeal termination to grievance@frexic.com • Final decision at Frexic's sole discretion Data After Termination: • Personal data deleted within 30 days • Transaction records retained for legal compliance (up to 7 years) • Anonymized data may be retained for analytics • Communications may be retained for records

Entire Agreement: These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between You and Frexic regarding use of the Platform. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable: • That provision will be limited or eliminated to minimum extent necessary • Remaining provisions will remain in full force and effect • Intent of the invalid provision will be given effect to maximum extent possible Waiver: • Our failure to enforce any right or provision does not constitute a waiver • No waiver of any term shall be deemed a continuing waiver • Any waiver must be in writing and signed by authorized representative Assignment: • You may not assign or transfer these Terms or Your account • We may assign these Terms to any affiliate, subsidiary, or successor • Assignment does not require Your consent • Terms binding on permitted assigns and successors No Partnership: These Terms do not create any: • Partnership, joint venture, or agency relationship • Employer-employee relationship • Franchise relationship • Any relationship other than independent contracting Headings: • Section headings are for convenience only • Do not affect interpretation of Terms • Not part of substantive agreement Language: • These Terms are drafted in English • Translations provided for convenience only • English version prevails in case of conflict Notice Requirements: All legal notices to Frexic must be sent to: • Email: legal@frexic.com Notices to You will be sent via: • Email to registered email address • SMS to registered mobile number • Push notification through the app • Prominent notice on the Platform Notices deemed effective: • Email: When sent to Your registered email • SMS: When sent to Your registered number • Push notification: When sent through app • Platform notice: Upon posting Independent Contractors: • Delivery partners are independent contractors • Not employees or agents of Frexic • Responsible for their own taxes and compliance • We are not liable for their actions Survival of Terms: The following sections survive termination: • Intellectual Property Rights • Disclaimers and Limitations of Liability • Indemnification • Dispute Resolution and Governing Law • Payment obligations • Confidentiality obligations • Any provisions that by nature should survive Amendment Process: • We may amend these Terms at any time • Material changes notified 7 days in advance • Continued use constitutes acceptance • Previous version archived for reference Interpretation: • "Including" means "including but not limited to" • Singular includes plural and vice versa • "Or" is inclusive (means "and/or") • "Days" means calendar days unless specified as "business days" Counterparts: • These Terms may be accepted electronically • Electronic acceptance is legally binding • No physical signature required Third-Party Rights: • These Terms do not confer rights on third parties • Only You and Frexic have rights under these Terms • Third-party beneficiaries are not created

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address Your concerns. How to File a Grievance: Step 1: Try Customer Support First • For order-related issues, contact customer support • Available via app chat, email, or phone • Faster resolution for most common issues • Response within 24 hours Step 2: Escalate to Grievance Officer If customer support doesn't resolve Your issue: • Email grievance@frexic.com with: - Your name and contact information - Account/user ID - Order number (if applicable) - Detailed description of the grievance - Supporting documents or evidence (screenshots, photos, receipts) - Preferred resolution - Previous communication reference Step 3: Acknowledgment • You will receive acknowledgment within 24 hours • Unique grievance ticket number assigned • Estimated resolution timeline provided • Assigned officer contact details Step 4: Investigation • Our team investigates the matter • May contact You for additional information • Review of all relevant records • Consultation with relevant departments Step 5: Resolution • Response provided within 7 working days • Explanation of findings • Resolution offered or reasons for rejection • Next steps if You're not satisfied Types of Grievances We Handle: • Product quality issues • Delivery problems • Payment and refund disputes • Account access issues • Data privacy concerns • Billing discrepancies • Service complaints • Policy clarifications • Any other Platform-related concerns What We Need From You: • Clear and detailed description • Relevant order/transaction details • Supporting evidence (photos, screenshots) • Contact information for follow-up • Cooperation during investigation • Truthful and accurate information Escalation Beyond Frexic: If not satisfied with our resolution: • National Consumer Helpline: 1800-11-4000 • Consumer Helpline Website: consumerhelpline.gov.in • Consumer courts for legal remedy • Relevant regulatory authorities • Cyber crime portal: cybercrime.gov.in (for cyber issues) Consumer Court Jurisdiction: Based on order value, You may approach: • District Forum: Claims up to ₹1 crore • State Commission: Claims ₹1 crore to ₹10 crores • National Commission: Claims above ₹10 crores Our Commitments: • Fair and impartial investigation • Timely response and resolution • Respect for Your privacy • Professional communication • Adherence to legal requirements • Continuous improvement based on feedback Your Rights as a Consumer: • Right to be heard • Right to seek redressal • Right to consumer education • Right to be informed • Right to choose • Right to safety Record Keeping: • All grievances are recorded and tracked • Communication history maintained • Resolutions documented • Used for service improvement • May be shared with regulatory authorities if required Anonymous Complaints: • We accept anonymous complaints • Investigation may be limited without contact details • Feedback used for service improvement • Cannot provide resolution updates without contact info

Frexic is committed to protecting You from fraud and maintaining a secure platform. Please be aware of common fraud tactics: Beware of Fraud: What We NEVER Ask For: • Credit/Debit card CVV number • Card PIN or ATM PIN • UPI PIN or password • OTP (One-Time Password) • Full card number over phone/email/chat • Bank account password or net banking credentials • Aadhaar card number (except for specific KYC) Fraudsters May: • Call claiming to be Frexic representatives asking for sensitive information • Send fake emails or messages with phishing links • Create fake websites resembling Frexic • Offer "too good to be true" discounts requiring payment outside app • Request money for "registration," "refund processing," or "account activation" • Impersonate delivery partners and ask for payment details Official Communication Channels: We only contact You through: • Registered email: @frexic.com domain only • In-app notifications and chat • Registered WhatsApp Business number (if opted in) • Official social media verified accounts Verify Before You Trust: • Check sender email domain carefully • Don't click on suspicious links in SMS/emails • Verify phone numbers on our official website • Never share OTP with anyone (even if they claim to be from Frexic) • We never ask for payment outside the app Payment Security: • All payments processed through app only • Secure, PCI-DSS compliant payment gateways • End-to-end encryption for transactions • No storage of complete card details • 3D Secure authentication for cards Protecting Your Account: • Use strong, unique passwords • Enable biometric authentication if available • Never share account credentials • Log out from shared devices • Regularly review order history • Report suspicious activity immediately What to Do If You Encounter Fraud: Immediate Actions: 1. Do NOT share any sensitive information 2. End the call/conversation immediately 3. Do not click on any links 4. Do not make any payments outside the app Report to Authorities: • Nearest police station • Cyber Crime Portal: cybercrime.gov.in • Your bank's fraud department (for financial fraud) • National Cyber Crime Reporting: 1930 If You've Shared Information: • Change all passwords immediately • Contact Your bank to block cards • Monitor account for unauthorized transactions • File police complaint • Notify us immediately Common Scam Types: Refund Scams: • Fake calls asking for bank details to process refund • Real refunds are always automatic to original payment method • Never requires Your action or information Prize/Lottery Scams: • Messages claiming You won a prize • Asks for "processing fee" or "tax payment" • We never run lottery schemes • Official contests announced on verified channels only Account Suspension Scams: • Messages claiming account will be suspended • Asks to "verify" by clicking link • We notify account issues through official app only Employment Scams: • Fake job offers from "Frexic" • Asks for "registration fee" or "training fee" • Check official Careers page for genuine openings Verification: If You receive suspicious communication: • Contact us through official channels • Verify the communication authenticity • Do not respond directly to suspicious messages • Forward the suspicious message to security@frexic.com Data Breach Protocol: In case of any data breach: • We will notify affected users within 72 hours • Information about what data was affected • Steps taken to secure the breach • Recommended actions for users • Support and assistance provided